Privacy Policy

FOUR PAWS UK (registered charity no. 1118102 located at 32-36 Loman Street, London, SE1 0EH) feels strongly about protecting our supporters’ privacy and is committed to upholding the Data Protection Act 1998.  Our Privacy Policy sets out how we manage your personal information and protect your privacy. This policy may be changed or updated from time to time. 

If you have any questions about our Privacy Policy, please contact us at:

32-36 Loman Street
London, UK SE1 0EH

[email protected]

020 7922 7954

What information do we collect?

Non-Personal Information, such as IP address, pages viewed and files downloaded. This helps us to monitor the site's performance, determine how many people visit the site, identify what pages are most popular, and how regularly people visit.

Personal Information, such as name, address, telephone number, email address, bank details etc. is only collected in connection with specific activities, such as donations, feedback, newsletter request etc.

What do you use my information for?

Any of the information we collect from you may be used in one of the following ways:

  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To process transactions
  • To send periodic emails and e-newsletters.

FOUR PAWS does not send unsolicited email messages. If you wish to leave our email list, click on the “unsubscribe” link at the bottom of any message. 

What happens to your personal information?

Your information, including emails, may be passed internally within FOUR PAWS and our professional advisers to ensure you are connected with the most appropriate resources.  FOUR PAWS is part of an international charity with offices in many countries, all sharing the objective to help animals around the world.  Our international entity, Vier Pfoten International, is based in Austria.  In order to carry out our functions and provide our programs and services we may need to disclose personal information to our international entity, Vier Pfoten International, from time to time. 

The countries to which we may disclose your personal information include but are not limited to Austria.

We will make every reasonable effort to ensure that overseas recipients only use your personal information as part of the primary purpose for which it was provided (or for any secondary purposes directly related to that primary purpose) and that such recipients are either:

  • aware of and agree to not breach the Data Protection Act (1998) before we disclose any information to them; or
  • we reasonably believe that they are subject to a law that has the effect of protecting your personal information in a way that is substantially similar to the Data Protection Act (1998).

Otherwise we will obtain your consent before any such disclosure.

It is important to know that you can instruct us how we are allowed to use your personal information or if you want us to delete your personal information from our records.

We reserve the right to disclose your data when we are legally obliged to do so.

When submitting your personal information, you will be given the option not to be included in mailings from FOUR PAWS. If you do not opt out of mailings at this point, but later decide that you no longer wish to be contacted, the option to easily unsubscribe will always be present or you can inform us by emailing us at [email protected] or calling us at 020 7922 7954.

FOUR PAWS’ website is hosted by a third party service provider and therefore any personal details you submit through the site may be processed by that third party service provider.  All third party service providers used by FOUR PAWS will process your personal information only on FOUR PAWS’ behalf and will be bound by this privacy policy and strict confidentiality conditions.

We do not sell, rent or trade your personal information to third parties for marketing purposes.

How do I know that my privacy will be protected if I give online?

Our on-line order processing system allows you to make safe donations and purchases. We use the latest encryption technology, Secure Sockets Layer (SSL), to ensure that no one can read your information as it travels to our ordering system.

Our on-line credit card verification system is handled by a third party, which collects your name, address, phone, credit card number and expiration date in order to process your transaction. Their encryption technology offers the highest level of security available on the Internet today. They have state-of-the-art firewalls and other security technology in place to insure the confidentiality of your transactions. 

Do you use “cookies”?

Yes. Visitors should be aware that non-personal information and data may be automatically collected by the FOUR PAWS website through the use of “cookies.” “Cookies” are small text files that a website can use to recognize repeat visitors, facilitate the visitor’s ongoing access to and use of the site, and allow a site to track usage behavior and compile aggregate data that will allow content improvements. Cookies are not programs that come onto a visitor’s system and damage files. Generally, cookies work by assigning a unique number to the visitor that has no meaning outside the assigning site. If a visitor does not want information collected through the use of cookies, there is a simple procedure in most browsers that allows the visitor to deny or accept the cookie feature. FOUR PAWS uses “cookie” technology only to obtain non-personal information from its online visitors in order to improve visitors’ online experience, facilitate their visit within our site, and, with assistance from third party vendors including Google, serve ads on the Internet based on a user’s prior visits to our site. You may opt out of Google’s use of cookies by visiting the Google advertising opt-out page.

What about sites you link to?

Occasionally, at our discretion, we may include, offer or link to third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.

What is the Data Protection Act?

Any personal information submitted via the FOUR PAWS UK website is treated in accordance with the Data Protection Act (1998). This means that you have a right to advise us at any time if you no longer wish to receive mailings from us or other organisations with whom we cooperate. To find out more about your entitlements under this legislation, visit the Information Commissioner's website: or read the Act online at:

How can I contact you?

If you need to contact us for any reason in relation to this Privacy Policy or your personal information (whether it be if you need to update your information, access your information, ask a question about how we handle your personal information, make a comment about this Privacy Policy or to make a privacy complaint), you can contact us via the methods set out below.



32-36 Loman Street

London SE1 0EH

Email: [email protected]

Phone: 020 7922 7954

We also welcome your thoughts and feedback as we continually strive to improve our site to meet supporter needs.